Frequently Asked Questions

Question 1

What types of vehicles can Hansen’s Towing transport?

Accepted Answer

We tow cars, trucks, SUVs, motorcycles, and light‑duty commercial vehicles. Our flatbed towing option keeps vehicles fully elevated and secure, making it ideal for damaged, low‑clearance, or specialty vehicles.

Question 2

When should I request flatbed towing instead of standard towing?

Accepted Answer

Flatbed towing is recommended for all‑wheel‑drive vehicles, heavily damaged vehicles, or those with low clearance. It’s also the safest choice for luxury or specialty cars because it prevents additional wear and tear during transport.

Question 3

Do you offer recovery services for stuck or off‑road vehicles?

Accepted Answer

Yes. We provide professional vehicle recovery from ditches, snowbanks, mud, off‑road areas, and accident scenes. Our team uses specialized equipment to retrieve your vehicle safely and efficiently.

Question 4

Are your towing and recovery services available outside your office hours?

Accepted Answer

Our office hours are Monday–Friday from 9:00 AM to 3:00 PM, and during this time we assist with scheduling, billing, and customer support. While we are not a 24‑hour towing company, we do provide service outside office hours, depending on driver availability. If you call after hours, we will assist as soon as a driver becomes available.

Question 5

What areas does Hansen’s Towing serve?

Accepted Answer

We proudly serve Schererville, Dyer, St. John, Crown Point, Munster, Highland, Cedar Lake, and other surrounding Northwest Indiana communities. Hansen’s Towing has been the region’s trusted provider since 1980.

Question 6

How do I schedule a tow or request roadside assistance?

Accepted Answer

You can call during office hours for scheduling and general support. If you need towing or roadside assistance outside those hours, you may still call — service will be provided based on driver availability, and we’ll respond as promptly as possible.

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